Updated 17 January 2019
King’s College Medical Centre provides primary medical services through a Personal Medical Services (PMS) contract within the London Borough of Westminster. The practice is part of NHS Central London (Westminster) CCG and the South Westminster village network of GP practices. Services are provided from modern, recently built premises located in the Grade II listed Bush House, much of which forms part of the Kings College London University campus.
The patient population of approximately 14,000 patients, is comprised exclusively of staff and students and their spouses, of Kings College University. The practice structures its services to be responsive to its practice list, a significant majority of whom are in the 18-25 year age group. There are no patients under the age of 16 registered at the practice and significantly below average numbers over age 35. The practice has a significant and steadily increasing proportion of International and mature students with varying expectations of, and right of access to NHS services.
The practice is registered with CQC to provide treatment of disease, disorder and injury, maternity and midwifery services, diagnostic and screening procedures, family planning and surgical procedures from one location at: Bush House, South East Wing, 3rd Floor, 300 Strand, London, WC2B 4PJ.
The principal GP is the registered manager and works full time. There are five salaried GPs, all of whom work part- time hours and one of whom was on maternity leave at the time of this inspection. Five of the six GPs employed at the practice are female and one is male. The practice also employs three long-term locum GPs. The practice employs three practice nurses, two of whom work part-time, and two healthcare assistants (HCA). In total, the practice provides 30 GP clinical sessions per week, 18 nurse sessions and 11 healthcare assistant sessions. There is a practice manager and a team of six non-clinical staff who carried out reception and administration roles.
The practice reception is open between 9:00am and 6.30pm Monday to Friday. Appointments were from 9.00am to 6.30pm Monday to Friday. Extended hours appointments are offered between 6.30pm and 8.30pm on Tuesday and Thursday (term time only). In addition to pre-bookable appointments that can be booked in advance, urgent appointments are also available for people that needed them. If patients have a medical concern the practice offers a telephone triage advice line Monday to Friday. They will be able to make a same day appointment during the call, if necessary.
There are also arrangements to ensure patients receive urgent medical assistance when the practice is closed. Out of hours services are provided by a local provider. Patients are provided with details of the number to call.
In addition, patients are provided with details of four GP surgeries open on Saturdays and Sundays in the Westminster area for patients to attend if required. These surgeries offer a walk-in service, so patients can turn up at these practices and they will be seen.