The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: West End Medical Practice

6 Bendall Mews, London, NW1 6SN

Provided and run by:
Doctor Lotz Medical Services Limited

All Inspections

1 October 2013

During a routine inspection

We found that people were asked for consent before treatment was provided. This was done verbally during consultations and through the registration form which was completed at the first appointment. One person we spoke with told us that they were asked by the GP during consultations whether they consented to treatment.

We found that the provider assessed people's needs and developed a treatment plan which took into account a person's previous medical history and current health concerns. We saw evidence that the provider was dedicated to offering appropriate treatment solutions and diagnosing people's medical conditions.

We saw evidence that the provider was aware of the need to protect people from abuse. They also had a safeguarding children policy and were aware of how to access the local authority's Safeguarding policy.

The provider had a complaints policy in place and this detailed the procedure for dealing with complaints. One person we spoke to said that if they had a complaint they would speak to the GP.

The GP was the only employee and thus there was only one member of staff to speak with during our visit.