You are here

Archived: Richard Thompson Dental Practice

The provider of this service changed - see old profile

The provider of this service changed - see new profile

Reports


Inspection carried out on 25 April 2013

During a routine inspection

This was the first inspection of the practice since its registration with the Care Quality Commission (CQC) in November 2012. Two dentists, a dental nurse/practice manager, hygienist and receptionist worked at the practice. We were told that the first patient was treated in December 2012. On the morning of our inspection three patients were having treatment. We (the CQC) spoke with all the patients, a dentist, the practice manager and the receptionist. We also observed two patients during their treatment.

We asked one patient about their experience and they said “I’m happy. I’ve got no complaints.” They added “Every time I come here they’re very polite.” A new patient told us that staff had been “very pleasant and welcoming”. We spoke with one patient who told us their treatment had been explained to them and said “The dentist gave me options.”

We saw staff interact with patients in a respectful and polite manner and introduce themselves by name. All the patients we spoke with were positive about the conduct of the staff.

One member of staff said “We’re really trying to make a go of this practice. It’s a very caring practice. All the patients are impressed by X (a dentist).” Another member of staff said “I’m very happy here. I felt very welcome. The practice manager is very organised.”

There were effective systems in place to reduce the risk and spread of infection. Patient and management records were fit for purpose and kept safe.