We carried out a review of the data available to us about Home Instead Hinckley, Burbage and Nuneaton on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Home Instead Hinckley, Burbage and Nuneaton, you can give feedback on this service.
Home Instead Senior Care is a domiciliary care agency providing personal care to 10 older people with a range of needs, some of whom are living with dementia. The service had been supporting some people for over a year.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People overwhelmingly described their caregivers as kind, caring and compassionate. People were treated with the utmost respect and were encouraged to live as dignified and as independently as possible. Peoples choices and wishes were respected. People were matched to their caregivers to ensure they had things in common and therefore make for a happy care experience.
People and their relatives all spoke positively of the service as a whole and spoke very highly of the leadership and registered manager. People were at the heart of the service, it had a strong person-centred ethos. The service proactively engaged with the local community and were always striving to improve. The registered manager understood the importance of quality monitoring to maintain high quality care standards. Staff were proud to work for the service and felt truly appreciated and supported.
People and their relatives were fully involved in developing their plans of care. Caregivers were provided with personalised information on how to best support people. People told us that caregivers took their time to get to know them as individuals and that they enjoyed their company. People said that they had no concerns but were confident that if they did they would be addressed immediately.
People had regular caregivers that they felt safe with and knew well. People’s risks were identified and assessed, caregivers were provided with clear guidelines on how to support people in a safe way. People were supported to have their medicines at the right times and in a safe manner.
People were supported by caregivers who had the appropriate skills and training. People were supported to eat and drink the food that they preferred. People were supported to access healthcare when required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 09 August 2018 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.