Updated 28 August 2025
Date of Assessment: 9 October 2025 to 15 October 2025. Dr Azim Khan is a GP practice and delivers services to 4,867 patients under a contract held with NHS England. They are commonly known as Unity Surgery. The National General Practice Profiles states that the ethnicity of the practice population was 87.1% White, 4.52% Asian, 3.16% Black, 4.12% Mixed and 1.1% other ethnicity. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 8th decile (1 to 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service was previously rated Requires Improvement and after this assessment the rating of this service has changed to Good.
The service had a good learning culture and people could raise concerns. Leaders investigated incidents thoroughly. People were protected and kept safe. There were improvements in facilities and equipment to meet the needs of people. There were enough staff with the right skills, qualifications and experience.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. The service supported staff wellbeing and promoted development.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Staff felt supported to give feedback. We saw improvements in oversight and there was a culture of continuous improvement with staff given time and resources to try new ideas.