Archived: Beccles House

As part of our inspection we spoke with six people who used the service and three relatives of people who used or had previously used the service. With their permission we also observed the consultation and treatment of three people with leg ulcers during their consultation and treatment of leg ulcers, one of these observations took place whilst accompanying a community nurse on a visit to the person's home. Everyone we spoke with all complimented on the quality of the service they had received.

People told us they were given appropriate information and we saw from a review of records that people had been assessed and care plans recorded the outcomes for people.

We spent time during our inspection talking with staff and the safeguarding adults lead. We saw that there were safeguarding policies, procedures, staff training and safe recruitment procedures in place to safeguard vulnerable people from the risk of abuse.

We looked at three staff personnel files. We saw that there was appropriate recruitment and selection of staff processes in place. A centralised human resources team managed all new appointments with input from the service's manager. People were recruited against an agreed set of criteria to ensure that they had the necessary skills and knowledge required to support people who used the service.

During our inspection we spoke with staff who told us they felt well supported by their manager, their colleagues and worked well as a team.

We saw that the provider had effective quality monitoring systems in place which included monitoring the views of people who used the various community services provided. We saw that all incidents and complaints had been investigated and responded to within the provider's policy timescales. We spoke with one relative of a person who used the service who told us that a previous complaint had been thoroughly investigated and they had felt listened to by the provider in responding to their complaint.