We carried out a review of the data available to us about Callquest For Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Callquest For Care, you can give feedback on this service.
Callquest For Care is a domiciliary care service registered to provide personal care for older people, younger adults, people who live with dementia and people who have physical adaptive needs.
The registered provider was also the registered manager.
At the time of this inspection one person was receiving care. The person who lived in a residential care setting had chosen to have care calls to add to the assistance they received from residential care staff. The care staff in the residential setting provided all the care the person needed. However, the person had chosen to receive extra support by means of the care calls.
The service did not employ any care staff with care being delivered by the registered provider themselves.
The Care Quality Commission (CQC) only inspects the service being received by people provided with personal care, where they do we also take into account any wider social care provided.
People's experience of using the service
The person using the service and their relative were positive about the care provided. Three people had used the service since it was registered but no longer did so at the time of the inspection visit. A ‘thank-you’ card from one of these people said, “I want to thank you sincerely for the care you are giving to me and for the obvious affection with which you help.”
People had been safeguarded from the risk of abuse. Safe care and treatment had been provided in line with national guidance from the registered provider who had the knowledge and skills they needed. Care calls had been reliably completed and safe recruitment practices were in place. There were arrangements to support people to take medicines safely and to learn lessons if things went wrong. Good standards of hygiene were maintained. There were arrangements to help people quickly receive medical attention when necessary.
People had been supported to have maximum choice and control of their lives and the registered provider had supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
The person using the service experienced care that promoted their dignity and respected their privacy. They were supported to express their views about things important to them. Confidential information was kept private.
People had been consulted about the assistance they wanted to receive and had been given information in an accessible way. There were arrangements to help people maintain relationships, quickly resolve complaints and to treat people with compassion at the end of their lives so they had a dignified death.
Quality checks were completed and people had been consulted about the development of the service. There were systems and processes to promote good team work. Regulatory requirements had been met and joint working was promoted.
For more details, please read the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 3 October 2018 and this is the first inspection.
Why we inspected
This was a scheduled inspection based on the timescale for unrated services.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.