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Snowfields Care Head Office Good

Inspection Summary


Overall summary & rating

Good

Updated 19 September 2019

About the service

Snowfields Care is a domiciliary care service which provides support to people living in their own home, including older people and younger people living with physical disabilities, learning disabilities or mental health needs.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there were five people receiving personal care.

People’s experience of using this service and what we found

Staff were caring and kind and demonstrated genuinely compassionate relationships with people. People told us the service was good and staff were kind. One person fed back, “You make it a very personal care package and genuinely feel a sense of care and companionship from the staff." Staff knew people well and acted as advocates to promote their independence and ensure their voice was heard.

Staff supported people to explore their interests and to maintain and build relationships to avoid social isolation. Staff took a person-centred approach to ensure people’s individual needs were met. The service had an open and inclusive culture and celebrated people’s individuality and diversity.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received safe care from a service which assessed and managed their individual risks. Staff had training in safeguarding and understood signs of abuse and how to report it. People’s medicines were managed safely.

The service was well-led and had good measures in place to monitor and improve the quality and safety of the service provided. The registered manager understood their responsibilities and regulatory requirements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 28 June 2018 and this is the first inspection.

Why we inspected

This was the first planned inspection based on when the service registered with CQC.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 19 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 19 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 19 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 19 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 19 September 2019

The service was well-led.

Details are in our well-led findings below.