Updated 5 August 2024
Date of assessment 9 September to 17 September 2024.
Oak Lodge is a residential care home providing accommodation with care and support. It is registered for up to 15 older people including people who have a diagnosis of dementia. At the time of our visit, there were 15 people living at the home. This unannounced inspection assessed 21 quality statements across Safe, Effective and Well Led only. At our last visit to this service on 17 June 2021, we found risk management and the providers quality assurance systems and processes were not effective. This resulted in 2 breaches relating to Safe care and treatment, and Good governance. At this inspection, we found some improvements had been made, however, there was further work to do, and the provider remained in breach of Good governance. This inspection was completed to follow up on previous areas of risk. As part of our inspection, we looked at care plans and risk assessments. We observed the environment, equipment and staff when supporting people in communal areas. We reviewed health and safety documentation. We spoke with 5 people, 2 family members and 5 staff including the registered manager. The provider’s quality monitoring systems to identify risk such as those related to the environment, people, and staff recruitment continued to require improvement. Staff had access to policies and procedures to help support them in their role. The home was clean, but some areas of infection, prevention and control management needed to be reviewed. Staff had a good understanding of people’s medicines and why they were needed but improvement to records was needed. Staff had access to ongoing training to help them meet people’s needs safely.