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Reports


Inspection carried out on 5 June 2019

During a routine inspection

Park View Care Home is a modern purpose-built service that provides accommodation for older people, some of whom may have nursing needs or be living with dementia. The service can accommodate up to 61 people. On the day of our inspection visit there were 53 people living at the service.

People’s experience of using this service:

People who lived there and their relatives were positive about the service. One person told us, “I feel very happy about living here, and I don’t intend moving.”

Staff supported people to keep safe and acted when necessary to prevent any harm or abuse. People were supported to have maximum choice and control of their lives, risks to people’s health and wellbeing were managed in a way that did not restrict them unnecessarily. People were supported by staff who were skilled, motivated and caring.

People were supported to have their medicines as they were prescribed. If needed, people were helped to eat and drink enough to maintain a healthy diet. The service was clean and well maintained. Staff protected people from the risk of infection by using the necessary protection, such as gloves and aprons.

The electronic care plans were person centred and people were consulted over their care needs and encouraged to make their own decisions. Staff were responsive in identifying and reviewing changes to support good physical and mental health.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service confirmed this practice.

Staff received the training and support they needed to carry out their roles. The service worked to ensure that people received person centred care when they used and were supported by different services.

Staff who spoke with us talked about the people who used the service in a caring and positive way. The people who used the service told us that staff were kind, caring and protected their privacy and dignity. We saw evidence that people were able to express their views and staff listened to what they said and took action to ensure their decisions were acted on.

People received care that was personalised and responsive to their needs. The service listened to people’s experiences, concerns and complaints. They took steps to investigate complaints and to make any changes needed.

The service was well led, the registered manager was knowledgeable and well informed. Quality assurance systems were in place and were robust in all areas.

Rating at last inspection: The service is not rated currently, that is because there has been no inspection undertaken since the provider had made changes to their legal entity. The provider has remained the same but changed the company name so had to register as a new organisation. There were no changes to the management team or staff in Park View Care Home since their previous inspection. That inspection was carried out under the services’ previous registration, the rating from that inspection was Good (published on10 October 2017).

Why we inspected: This was a planned comprehensive inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk