Updated 21 July 2023
The Baltic Medical Centre is an independent health service based in Canary Wharf, London. The service provides consultations and treatment for children and adults who primarily come from Eastern and Central Europe. The service is on the ground floor of a four-storey building and has four consulting rooms, a laboratory and an ultrasound examination room.
The service directly employs a managing director, a sales and marketing manager, three nurses, four healthcare assistants and reception staff. A number of self-employed clinicians also work for the service on a contractual basis including a general internal medicine specialist, a gynaecologist, three GP’s and two sonographers.
The Baltic Medical Centre is open from Monday to Saturday (except on bank holidays), with appointments available from 9am to 7pm. Appointments can be booked by telephoning the practice during opening hours and patients are able to register online.
The provider, Baltic Medical Centre Limited, undertakes regulated activities from two locations and is registered with the CQC to provide the following regulated activities: diagnostic and screening procedures; family planning; surgical procedures; and treatment of disease, disorder or injury. The registered manager was also the nominated individual (NI) of the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2009 and associated Regulations about how the service is run. A nominated individual is a person who is registered with the CQC to supervise the management of the regulated activities and for ensuring the quality of the services provided.
How we inspected this service
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.
This included:
- Completing clinical searches on the practice’s patient records system and discussing findings with the provider.
- Reviewing patient records to identify issues and clarify actions taken by the provider.
- Requesting evidence from the provider.
- A site visit.
To get to the heart of patients’ experiences of care and treatment, we asked the following questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.