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Archived: Cartmel Old Grammar

The provider of this service changed - see old profile

Reports


Inspection carried out on 3 December 2013

During an inspection looking at part of the service

People living at Cartmel Old Grammar Care Home told us that they were �Quite happy with everything� and "Very happy" with the services and support they had received.

We spent time talking to people living there and observing daily life in the home including a resident�s meeting We did not receive any negative comments about the standard of personal care and individual attention people had received. People told us the food was �Usually very good�.

From our observations and conversations with people living there we found they had received the support they needed and were given choices about their care and their social activities. We observed that staff encouraged people to maintain their independence and control over their lives. We saw that people were comfortable and confident with the staff on duty. We were told that the staff were, "Very kind".

The home had systems for reviewing and updating information and care plans and getting people's views on the service. There were systems in place to maintain confidentiality and keep records secure. Staff working in the home had been through a thorough recruitment process and were being supported to receive training appropriate for their role. Staff levels were adequate at the time of the visit and more staff were being recruited.

Inspection carried out on 28 June 2013

During a routine inspection

People we spoke with told us Cartmel Old Grammar was a good home and said they would recommend the service to other people. They told us they were given choices about their lives and said the staff in the home respected the decisions they made. People said they liked the staff and enjoyed the meals and activities provided in the home.

People told us:

�It�s very nice here�,

and said �The staff are all lovely�.

A number of people who lived in the home could not easily express their wishes or their views about the service. We observed people in communal areas of the home to assess how they were supported by staff. We saw that people received the support they needed and were given choices about their lives in the home. The staff treated people with respect and encouraged people to do as much for themselves as they were able. This ensured people maintained their independence and control over their lives.