The Care Quality Commission
  • Doctor
  • GP practice

Dr Sajid Mehmood Also known as Neville Road Surgery

Overall: Good read more about inspection ratings

Neville Road Surgery, 5 Neville Road, Luton, Bedfordshire, LU3 2JG (01582) 563373

Provided and run by:
Dr Sajid Mehmood

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Sajid Mehmood on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Sajid Mehmood, you can give feedback on this service.

17 July 2019

During an annual regulatory review

We reviewed the information available to us about Dr Sajid Mehmood on 17 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

07 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Sajid Mehmood’s practice on 07 June 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Opportunities for learning from internal and external incidents were maximised.
  • Feedback from patients about their care showed that 98% of patients stating they had confidence and trust in the last GP they saw.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they meet patients’ needs.
  • The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice actively reviewed complaints and how they are managed and responded to, and made improvements as a result.
  • The practice had a clear vision which had quality and safety as its top priority.
  • The provider was aware of and complied with the requirements of the duty of candour.
  • The practice had clinical and managerial leadership and governance arrangements in place.

However there were areas of practice where the provider should make improvements:

  • Ensure complaints forms are readily available to patients.
  • Consider a documented business plan to assist with the management and strategic development of the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice