Ashlee Residential Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last review of this key question, it was rated good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Care plans and risk assessments were tailored to each person and clearly set out the support they needed, helping staff provide appropriate care. Any changes in people’s needs were communicated promptly to the team, who demonstrated a strong understanding of each person’s support requirements.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The manager and staff demonstrated a strong understanding of the people they supported and maintained positive relationships with them. This enabled staff to provide person-centred care in line with best practice guidance.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Essential care information was easily accessible to other healthcare professionals, for example during hospital transfers, helping to ensure continuity of care. Staff assisted people in attending healthcare appointments, while clinicians could rely on clear summaries of each person’s health and support requirements. This minimised the need for people to repeat information, reducing stress and contributing to better outcomes.

The provider supported people to manage their health and wellbeing, promoting independence, choice, and control. Staff encouraged individuals to lead healthier lives and, where possible, reduce future care needs.

There was a proactive, personcentred approach to promoting health and wellbeing. One person told us, “I am very happy here. The staff are lovely and they make sure I am well and encourage me to keep moving and stay as fit as I can be.” A relative told us, “The support and advice given to me by the registered manager and their team has been invaluable, they enable me to adequately participate in my parents' care decisions.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The registered manager maintained oversight of healthcare monitoring, including tracking weight changes and seeking input from other professionals when required. Fluid intake was monitored to ensure people remained adequately hydrated. Audits of accidents and incidents were routinely completed, enabling the registered manager to identify patterns and implement appropriate actions.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff understood the principles of the Mental Capacity Act (2005). People were supported to make everyday decisions, and staff provided care at each person’s preferred pace and in their preferred way and supported people with decision‑making when required.

The provider worked in line with the Mental Capacity Act. Mental capacity assessments and best interest decisions had been completed in line with best practice. Where people were deprived of their liberty, Deprivation of Liberty Safeguards had been applied for or were in place and people were supported in line with their agreed plans.