Ashlee Residential Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last review of this key question, it was rated good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and respect for their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed positive interactions between people and staff. We heard staff asking people how they were and engaged in conversation with them. People were addressed by their preferred names, and staff showed genuine interest in their needs and preferences.

Staff were able to tell us how they maintained people’s privacy and dignity whilst providing care and support. This included offering people choices. People told us the staff treated them with kindness and respect. One relative told us, staff were kind and genuinely cared about their loved ones.

The provider delivered personalised care that reflected each person’s individual needs, preferences, and protected characteristics. Staff recognised people’s strengths, abilities, aspirations, and cultural backgrounds.

People’s individuality was respected, and staff supported them to personalise their bedrooms according to their tastes. People were supported to maintain relationships that were important to them and to follow their interests. This also included support with their religious needs. The service also supported the celebration of significant cultural events.

People were encouraged to share their life experiences and interests with others and were offered a range of activities tailored to their needs and preferences.

The provider promoted people’s independence, ensuring they understood their rights and had choice and control over their care, treatment, and wellbeing.

Activities were organised around people’s individual interests, with support provided to help them take part if they chose to. One person shared, “There are activities every day if you want to join in, some people do and others don’t. I enjoy them.”

People were supported to understand their rights and were actively involved in shaping their own care. Care plans clearly detailed what individuals could do independently, where they needed support, and reflected their personal preferences and wishes.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff demonstrated a strong understanding of the people they supported and were able to identify early signs of changes in their health. We observed staff responding promptly to people’s needs, including providing assistance with personal care and supporting engagement in activities and individual interests.

The provider actively promoted staff wellbeing and created an environment that enabled the consistent delivery of person‑centred care. Staff spoke positively about the management team. One member of staff said, “I feel supported by management. They are approachable, provide guidance, and help when concerns or issues arise.” Another staff member told us, “This care home has been one of the best places I have worked because of the good supportive nature of the registered manager, management team and great staff.”

Leaders provided both professional and personal support, which staff appreciated and felt enhanced their sense of being valued in their roles. The service promoted a positive workplace culture built on mutual support. Staff were supported to maintain a healthy work–life balance.