• Care Home
  • Care home

Ashlee Residential Care Home

Overall: Requires improvement read more about inspection ratings

89 Nottingham Road, Long Eaton, Nottingham, Nottinghamshire, NG10 2BU (0115) 972 1732

Provided and run by:
Sunbreeze Healthcare Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 25 December 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practise was safe and the service was compliant with IPC measures. This was a targeted inspection, looking at the IPC practises the provider has in place.

Inspection team

This inspection was carried out by one inspector and an assistant inspector. The assistant inspector made telephone calls to relatives and staff who were not on duty at the time of the inspection.

Service and service type

Ashlee Residential Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service did not have a manager registered with the Care Quality Commission. This means that the provider is legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced. We did however, check on entry what the status of the service was in relation to Covid 19.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with two people who used the service about their experience of the care provided. We spoke with three members of care staff, the cook, the deputy manager, and the provider.

We reviewed a range of records. This included four people’s care records and multiple medicine records. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We requested further documents to support our evidence including staff recruitments files and training matrix. We spoke with four relatives by telephone to ask about their experience of the service. We spoke with three members of staff who were not working on the day of the inspection.

Overall inspection

Requires improvement

Updated 25 December 2020

About the service

Ashlee Residential Care Home is a care home providing personal care for up to 21 people. There were 19 people living at the home at the time of our inspection. The service provides support to older people with a range of support needs including complex health conditions and dementia. The service is provided in one adapted building over two floors.

People’s experience of using this service and what we found

Risks associated with people’s care and support and the environment were not always effectively monitored and managed. The service did not have a registered manager, they had recruited a manager, but the deputy was acting as manager at the time of our inspection.

Medicines were managed safely, they had an electronic system in place which effectively prompted times which medication should be administered.

There was enough staff to meet people’s needs and safe recruitment practices were followed.

The carpets required cleaning throughout the home, some needed to be replaced as they were worn out.

People were not always supported to have maximum choice and control of their lives; people were not always consulted on decisions within the home which would affect them.

People were supported with their health needs and had access to healthcare services. People were supported by staff who had not always had up to date training in current practises.

People were supported well by staff who cared for them and treated them with dignity and respect. Family members spoke highly of the staff team and felt that people were well looked after and kept safe.

People were not given a choice of activities, they shared an activities co-ordinator with another home and only had activities every other day. We were advised that staff carried out some activities but at the time of our inspection we did not see anyone engaged in meaningful activity.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (Report published 19 August 2019).

Why we inspected

We received information regarding the management and overall cleanliness of the service. There were also concerns about the staffing levels and lack of PPE during the pandemic.

Follow up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

The overall rating for this service is ‘Requires Improvement’.