We carried out a review of the data available to us about Clemence Rogers Home Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Clemence Rogers Home Care, you can give feedback on this service.
Clemence Rogers Home Care is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection, the service was providing 23 people with personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider had systems in place to safeguard people from the risk of abuse. Staff received training in safeguarding and knew what action to take if they suspected abuse.
People we spoke with told us staff arrived on time and never missed a call. Staff were recruited safely, and pre-employment checks were carried out.
The provider ensured staff wore Personal Protective Equipment (PPE), and were mindful about infection prevention and control. All people we spoke with told us staff wore PPE and left their home clean and tidy. Accidents and incidents were recorded, action taken to mitigate future incidents.
Risks associated with people's care were identified and managed in line with people's needs. People's medicines were managed safely. The provider ensured sufficient staff were available to support people in line with their assessed needs.
People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider ensured staff received appropriate training. Staff felt supported by their managers.
We found people had been referred to appropriate professionals when required to ensure their needs were met.
People we spoke with and their relatives were complementary about the care they or their family member received. People told us staff were very caring, kind and responded well to their needs.
Care plans were person centred and offered staff guidance about how to support people. Staff knew people well and assisted people to maintain their independence.
The provider had effective systems in place to monitor the quality of the service. This process helped identify issues and gave clear actions to rectify them in a timely way.
People we spoke with felt involved in the service and relatives felt they were communicated with well.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 26 March 2019).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Clemence Rogers Home Care is a domiciliary care agency providing personal care to people in their own homes. The service had recently registered with the Care Quality Commission. At the time of this inspection, the service was providing 10 people with personal care.
People’s experience of using this service:
We found that people received a good service. People told us they felt safe. The provider ensured care was delivered safely and had introduced a range of systems to ensure care was monitored effectively.
People told us they felt the staff were caring, and said they received care in a way which suited them. One person said: “They [staff] are lovely.”
Staff received training and induction they said was effective and equipped them for their roles. Most staff held a nationally recognised qualification in care. Staff told us the management team were supportive and understanding of their own personal circumstances.
People were supported in maintaining good health. Staff liaised with external healthcare providers where appropriate, to ensure care was provided in a way that met people’s needs. We found the provider was complying with the principles of the Mental Capacity Act. People had given consent to their care and support.
More information is detailed in the full report.
Rating at last inspection:
This was the first rated inspection of the service, which was registered with CQC in August 2018.
Why we inspected:
This was a planned comprehensive inspection based on the date the service was registered.