• Care Home
  • Care home

The Mayfields Care Home

Overall: Good read more about inspection ratings

Swan Lane, Tharston, Long Stratton, Norwich, Norfolk, NR15 2UY (01508) 535500

Provided and run by:
The Paddocks Care Home Ltd

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Mayfields Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Mayfields Care Home, you can give feedback on this service.

17 December 2019

During a routine inspection

About the service

The Mayfields Care Home is a residential care home providing personal care to people aged 65 and over, there were 53 people living at the service at the time of the inspection. The service can support up to 60 people in a purpose-built building over two floors with various communal areas and gardens. The first floor specialises in providing care to people living with dementia.

People’s experience of using this service and what we found

People living in the service told us they felt safe and well cared for. Staff were aware of how to safeguard people from potential abuse and there were suitable risk assessments in place. The provider had robust recruitment procedures in place, and sufficient staff on shift to meet people’s needs. People received their medicines when they should. The home was clean and infection control well managed.

Staff received the training they needed to meet people’s needs safely and effectively. People’s nutritional and health needs were consistently met with involvement from a variety of health and social care professionals. People told us they enjoyed their food and had enough to eat and drink. The home was well maintained and free from hazards. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; however, the policies and recording systems in the service did not always support this practice.

All the people we spoke with were complimentary about the kindness of staff. We observed compassionate care which demonstrated staff had an understanding of people's needs and preferences. People's privacy and independence were promoted. People were included in planning their care and individual objectives.

Staff delivered care in a person-centred way based on people's preferences and wishes, which were clearly documented. There was a wide range of activities available and significant effort was made to engage people living with dementia. Support was available to ensure people remained in touch with their families and the wider community. The manager was responsive to any complaints or concerns although people told us they rarely needed to complain. We received positive feedback regarding end of life care provided.

The management team were approachable, responsive and supportive of staff and people living in the service. People and staff were regularly consulted on the standard of care and support provided and there was positive feedback on the atmosphere and culture in the home. However, some areas of governance required improvement, including management of audits and some assessment tools such as mental capacity assessments and advanced care planning. Incidents and accidents were appropriately managed and investigated but lesson learnt and audits of risks were not always sufficiently robust to optimise risk management. Whilst these were not found to have significantly impacted on people’s care, it increased the risk of poor practice. We have made a recommendation to review the risk monitoring systems and relevant assessment proformas.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 20 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

23 May 2017

During a routine inspection

The inspection took place on 23 and 24 May 2017 and was unannounced.

The Mayfields Care Home provides residential care for up to 60 older people. Accommodation is over two floors. At the time of our inspection, 18 people were living in Primrose which was located on the ground floor. The first floor, entitled Bluebell, supports those living with dementia and 29 people were living there at the time of this inspection. The home had a number of communal areas and outside spaces.

The home did not have a registered manager in post at the time of our inspection although one had been recruited and was due to start. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The home was being managed by two unit managers with the support of senior management.

The service had procedures in place that minimised the risk of employing people not suitable to work with those that used the service. Staff received regular training and supervision, had their competency to perform their role regularly assessed and told us they felt supported.

There were enough staff to meet people’s needs in an individual manner and we saw that staff worked effectively as a team. The culture of the home was positive, open and transparent with a warm and friendly approach. Staff morale was good.

People told us that all staff were kind, patient and compassionate and went out of their way to provide help and support. They told us that staff were prompt at meeting their needs and we saw that staff were quick to support those who were becoming distressed or upset.

Staff were discreet when supporting people with their personal care and maintained their dignity. Their approach was a respectful one and they considered people’s level of independence. Choice was encouraged and supported.

Procedures were in place to help protect people from the risk of abuse and staff had knowledge in safeguarding people. The risks to individuals had mostly been identified, assessed and managed. The risks associated with the premises had been effectively managed and preventative measures were in place including a plan for adverse incidents. Accidents and incidents were recorded and used to mitigate future risk and occurrences.

People received their medicines as prescribed and medicines administration and management followed good practice guidance. However, although no harm came to any of those living in the service, there were discrepancies in regards to the auditing of medicines.

The CQC is required to monitor the Mental Capacity Act (MCA) 2005 Deprivation of Liberty Safeguards (DoLS) and report on what we find. Staff had received training in the MCA and had good knowledge of it. Where there was doubt over a person’s capacity to make a decision, this had been assessed and best interests decisions made as appropriate.

People had been involved in the planning of their care and they received a person centred service. Care plans were in place that gave staff guidance on how to support people. These were individual to each person, accurate and had been reviewed on a regular basis.

People’s nutritional needs were met and they had a choice in what they had to eat and drink. We saw that people had plenty of drinks available and were encouraged to ensure they had a good fluid intake. Access to a variety of healthcare professionals was in place.

The service provided a number of activities that were varied and catered for those that liked both group events and individual support. People were encouraged to take part and contribute to the planning of them.

The provider had an effective and robust system in place to assess, monitor and improve the service. This ensured a good quality service was delivered. Senior managers had good oversight of the service and were motivated to continually improve and develop the experiences of those that lived at the home. Plans were in place to further develop the environment.

People were complimentary about the service, staff and senior managers. They told us they were well cared for, supported and that the service was proactive at ensuring their happiness and comfort. They told us their feedback was sought and that they were listened to. People told us that they would recommend the service.

13 May 2015

During a routine inspection

This inspection took place on 13 May 2015 and was unannounced. The Mayfields Care Home is a residential care home providing personal and nursing care and support for up to 60 older people, some of whom may live with dementia. On the day of our visit 52 people were living at the service.

The home had a manager who has been in post since January 2015. The manager had submitted an application to us to become the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe living at the home and staff supported them in a way that they liked. Staff were aware of safeguarding people from abuse and they knew how to report concerns to the relevant agencies.

Individual risks to people were assessed by staff and reduced or removed. There was adequate servicing and maintenance checks to equipment and systems in the home to ensure people’s safety.

There had been an increase to the number of staff members available and there were enough staff available to meet people’s needs.

Medicines were safely stored and administered, and staff members who administered medicines had been trained to do so.

Staff members received other training, which provided them with the skills and knowledge to carry out their roles. Where they had not received training, they were given enough guidance and information to properly care for people. Staff received support from the manager, which they found helpful.

The CQC is required by law to monitor the operation of the Mental Capacity Act 2005 (MCA) Deprivation of Liberty Safeguards (DoLS) and to report on what we find. The service was meeting the requirements of DoLS. The manager had acted on the requirements of the safeguards to ensure that people were protected.

Staff members understood the MCA and presumed people had the capacity to make decisions first. Where someone lacked capacity, best interests decisions were available. Further information was needed for some people about who else could make the decision or how to support the person to be able to make the decision.

People enjoyed their meals and were given choices about what they ate. Drinks were readily available to ensure people were hydrated. Staff members worked together with health professionals in the community to ensure suitable health provision was in place for people.

Staff were caring, kind, respectful and courteous. Staff members knew people well, what they liked and how they wanted to be treated. People’s needs were responded to well and care tasks were carried out thoroughly by staff. Care plans contained enough information to support individual people with their needs. Records that supported the care given were completed properly.

A complaints procedure was available and people were happy that they did not need to make a complaint. The manager was supportive and approachable, and people or their relatives could speak with her at any time.

The home monitored care and other records to assess the risks to people and ensure that these were reduced as much as possible.

20 August 2013

During a routine inspection

The Mayfields Care Home opened in November 2012. At the time of our inspection there were 30 people living at the service.

We spoke with four people who used the service and two of their relatives. They told us that they were happy with the care provided. One person said, 'They (the staff) are always very kind to me.' Another person said, 'I am very well looked after, I can talk to the staff if I am not happy about anything.' A relative told us, 'This place is absolutely brilliant.'

We found that people were involved in making decisions about their care. They were given choices regarding the planning of their care, food and daily activities. The service encouraged people's independence.

People's individual needs and their safety had been assessed and plans of care were in place to ensure that the care they received was delivered safely and effectively.

Staff were aware of their responsibilities regarding the reporting of abuse and which authorities any concerns identified needed to be reported to.

The provider had performed appropriate checks to ensure that the staff were of good character before they employed them.

The provider had an effective system in place to monitor the quality of the service to protect people from the risks of unsafe or inappropriate care.