19 July 2019
During a routine inspection
This is the report of findings from our inspection of Dr Z Ahmed at Sun Valley medical Practice Oldham.
We carried out a comprehensive inspection on 3rd March 2015. We spoke with patients, a member of the patient participation group (PPG), and staff including the management team.
The practice is rated as Good. A safe, effective, caring, responsive and well-led service is provided that meets the needs of the population it serves.
Our key findings were as follows:
We saw several areas of outstanding practice including:
However, there were also areas of practice where the provider needs to make improvements.
The provider should:
Chief Inspector of General Practice
During this inspection we found that a recruitment policy had been put in place and there were personnel files for all staff. The identity of all staff had been confirmed. A Disclosure and Barring Service (DBS) check had not been completed for the recently-employed practice nurse but this was returned within three working days of our inspection.
We saw that the Patient Participation Group (PPG) had started to meet regularly with a view to improving the service. A patient survey had been carried out by the PPG. A new system had been put in place to ensure emergency drugs and equipment were available and ready for use.
Emergency drugs and equipment were available if a patient had a medical emergency at the practice. Staff had been trained in emergency life support.
The majority of patients we spoke with and those who had completed a survey stated they found appointments difficult to access. The results of the survey had not been analysed.
The building manager carried out regular checks on the quality of the cleaning. They put action plans in place where improvements could be made.
There was no effective recruitment system in place and checks were not completed before staff started work.
There was no system in place to monitor and assess the quality of service that patients received.