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HFHC Healthcare Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 30 July 2019

About the service

HFHC Midlands Limited is a domiciliary care service that provides personal care and support to people living in their own homes in Lincoln and the surrounding areas.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Where risks to people’s wellbeing had been found detailed person-centred care, records were in place to inform the staff about the care people needed to receive. People’s care was reviewed and monitored as their needs changed. Staff undertook training about how to safeguard people from harm and abuse, which helped to protect people.

Staff received appropriate induction, training and support and applied learning effectively in line with best practice. People were supported to maintain their dietary needs.

People had their capacity assessed and were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were caring and kind. Relatives we spoke with confirmed this. Staff provided support if people became anxious or upset. Information was provided to people in a format that met their needs in line with the Accessible Information Standards.

People were supported and encouraged to maintain their independence, where possible. Staff worked with health care professionals to maintain people’s wellbeing.

The provider had a complaints policy in place which was provided to people using the service. No complaints had been received. Minor concerns raised were investigated and this information was used to improve the service. End of life care was provided for people using the service with the support of relevant health care professionals and local hospices.

There was a manager in place who had applied to become the registered manager of this service. Continuous learning and innovation were implemented by the management team. Quality checks and audits were undertaken. Action plans were created when shortfalls were found to make sure corrective action was taken. Some quality monitoring checks had not been implemented yet due to the low numbers of people using the service. We will look at quality assurance in more detail at the next inspection. Data security was maintained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us in July 2018 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 30 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 30 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 30 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 30 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 30 July 2019

The service was well-led.

Details are in our well-led findings below.