The Care Quality Commission
  • Doctor
  • GP practice

Dr Pearl Chin Also known as Westbourne Grove Medical Centre

Overall: Good read more about inspection ratings

241 Westbourne Grove, Notting Hill, London, W11 2SE (020) 7229 5800

Provided and run by:
Dr Pearl Chin

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Pearl Chin on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Pearl Chin, you can give feedback on this service.

22 June 2021

During an inspection looking at part of the service

We carried out a review of Dr Pearl Chin, also known as Westbourne Grove Medical Centre, on 22 June 2021. Overall, the practice is rated as Good.

Safe - Good

Effective – Requires improvement

Caring - Good

Responsive - Good

Well-led - Good

Following our previous inspection on 15 January 2020, the practice was rated Good overall and for the key questions safe, caring, responsive and well led and for four of the population groups (Older people; People with long-term conditions; People whose circumstances may make them vulnerable; and People experiencing poor mental health). The practice was rated Requires improvement for providing effective services and for the population groups Families, children and young people and Working age people.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Dr Pearl Chin on our website at www.cqc.org.uk

Why we carried out this review

This review was a focused review of information without undertaking a site visit to follow up on:

  • The population groups Families, children and young people and Working age people.

How we carried out the review

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our reviews differently.

This review was carried out by requesting documentary evidence from the provider and without visiting the location.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Requires improvement for providing effective services and for the population groups Families, children and young people and People experiencing poor mental health.

We found that:

  • Although the practice had improved the systems for monitoring childhood immunisations and cervical screening, uptake rates remained below national targets.

Whilst we found no breaches of regulations, the provider should:

  • Continue to improve childhood immunisation and cervical screening uptake rates

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

15 January to 15 January 2020

During a routine inspection

We carried out an announced comprehensive inspection at Dr Pearl Chin as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for the population groups older people, long term conditions, people whose circumstances make them vulnerable and people experiencing poor mental health. However, we have rated them requires improvement for Effective and the population groups families and children and working age, due to their childhood immunisation and smear rates being lower than the national target.

We found:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs. The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • They offered home visits and urgent appointments for those with enhanced needs and complex medical issues.
  • Staff demonstrated commitment and engagement with the vision for the service. They were proud to work for the organisation.
  • The practice promoted good health and prevention and provided patients with suitable advice and guidance.
  • There was a focus on continuous learning and improvement at all levels of the organisation.
  • There was a commitment and appetite to work with external partners
  • The service had comprehensive business development strategy and quality improvement plan that effectively monitored the service provided to assure safety and patient satisfaction.

The areas where the provider should make improvements are:

  • Continue to implement processes to improve the take up of childhood immunisations.
  • Continue to implement processes to improve the take up of cervical smears.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

6 August 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at ‘Dr Pearl Chin’, also known as Westbourne Grove Medical Centre, on 6 August 2015. Overall the practice is rated as good.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Recruitment checks were carried out prior to employment, although we found that non-clinical staff acting as chaperones had not received a disclosure and barring check (DBS). Following our inspection the practice provided evidence that DBS checks had been carried out for these staff.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice sought feedback from staff and patients, which it acted on.

However there was an area of practice where the provider needs to make improvements.

Importantly the provider should:

  • Advertise that translation services are available to patients on request.
  • Be proactive in seeking the views of patients through the patient participation group.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice