• Care Home
  • Care home

Kentford Manor

Overall: Good read more about inspection ratings

Jeddah Way, Kennett, Newmarket, Suffolk, CB8 8JY (01638) 555090

Provided and run by:
WT UK Opco 4 Limited

Important: This care home is run by two companies: WT UK Opco 4 and Care UK Community Partnerships Ltd. These two companies have a dual registration and are jointly responsible for the services at the home.

Latest inspection summary

On this page

Background to this inspection

Updated 17 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection site visit was completed by 2 inspectors, a specialist advisor who was a nurse and two Experts by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Kentford Manor is a 'care home'. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Kentford Manor is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was not a registered manager in post. The previous registered manager had left, and a new manager was being recruited.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We used all this information to plan our inspection.

During the inspection

We spoke with 14 people who lived at Kentford Manor to seek their views of their care and support. Not everyone who used the service were able to tell us about their experience of receiving the service, so observations of care and support were also made. We spoke with 23 people's relatives, and spoke with, or had emails from, 15 staff members. These included the deputy manager, operations manager, regional director, nurses, care, activities and maintenance staff.

A selection of records was also viewed, and these included the care plans and associated records for 10 people who used the service. Multiple medicines records were also assessed. The governance records viewed included policies and procedures, staff recruitment records, training information, quality monitoring audits and maintenance records.

Overall inspection

Good

Updated 17 January 2023

About the service

Kentford Manor provides accommodation, nursing and personal care for up to 88 older people across three floors. There were 63 people living in the home on the day of our inspection. This inspection took place on 28 November 2022 and was unannounced.

Two providers are dual registered at this location. Care UK Community Partnerships Ltd and WT UK Opco 4. Both providers are responsible for service delivery at the location Kentford Manor. Care UK Community Partnerships Ltd managed the service on a day to day basis and WT UK Opco 4 took a more silent role, however, they did maintain some oversight to check overall compliance.

People’s experience of using this service and what we found

The service was not always well-led. Governance systems had not always been effective in monitoring quality or identifying any issues at the home. Care planning and end of life care plans required review and improvement.

There were sufficient staff deployed to meet people's needs. The use of agency staff was being addressed and continuity of agency staff supplied was monitored to ensure those employed were able to meet people's needs. Safe recruitment processes were in place. Staff received an induction and ongoing training to support them in their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives were complimentary about staff and of the care provided. Staff supported people in a personalised way and respected people's choices and decisions. People told us staff were kind and respected their dignity and privacy. People told us they enjoyed the food and had a range of options to choose from. A range of activities were made available to help people with social engagement

The provider had an effective complaints process in place. Feedback was sought and acted on. Staff worked in effective partnership with external professionals to help people achieve their outcomes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 December 2021 under Care UK Community Partnerships Ltd and 8 June 2018 under WT UK Opco 4 and this is the first inspection of the location since the two providers have held dual registration with CQC.

The last rating for the service under the previous provider was Good published on 1 May 2020.

Why we inspected

We inspected this service to give it a rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively