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Mediline Supported Living Lancashire Good

The provider of this service changed - see old profile


Inspection carried out on 10 July 2019

During a routine inspection

About the service

Mediline is a service which supports adults who have a learning disability through supported living and domiciliary care provision. The head office is located in the Standish area of Wigan, Lancashire. At the time of the inspection the service supported approximately 91 people in a mixture of extra care and supported living services.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People felt safe at the service and systems were in place to safeguard people from abuse or exploitation. Risks were assessed and measures put in place to minimise the risks. Staff were recruited safely and there were sufficient staff to meet the needs of people who used the service.

Staff were trained to administer medicines safely and regular checks were carried out to ensure systems remained safe. Measures were in place to help prevent the spread of infection.

People’s needs had been assessed appropriately and support plans included appropriate information. Staff had an appropriate induction and ongoing training throughout their employment.

People were supported to have a healthy and balanced diet and specific needs were adhered to. Staff worked with other agencies to help ensure joined up and consistent care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People told us they were happy with their support and were treated with respect. The service worked closely with people and their families to help ensure understanding of their specific needs.

A range of activities was undertaken by people who used the service. These included attending social groups and events within the wider community.

Complaints were recorded and responded to appropriately. People were encouraged to share their wishes for when they were nearing the end of their lives.

There was a clear management structure and line management responsibilities. Staff described the management as approachable and supportive.

Audits and checks were carried out to help inform improvement to care delivery. The health and social care professionals we spoke with were positive about their working relationships with the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 30 March 2016). Since this rating was awarded the provider has altered its legal entity. We have used the previous