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The Whitswood Practice Good Also known as Alexandra Range Medical Practice

The provider of this service changed - see old profile

Reports


Review carried out on 2 April 2020

During an annual regulatory review

We reviewed the information available to us about The Whitswood Practice on 2 April 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 10 November 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Whitswood Practice on 10 November 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • The practice had good policies for the recruitment of staff.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw the following areas of outstanding practice:

  • The Quality Improvement Programme Manager who had created “QOF packs” for GPs. The pack was designed to give GPs better oversight over their administration role and allow better time management. Each GP was given a list of their patients who were missing clinical targets that made up the QOF. The GPs were instructed to review each patient’s record and decide on the best way forward and the Quality Improvement Programme Manager followed up all the actions on a monthly basis.
  • A privacy slip was available at the reception for patients to complete discretely and present to the reception staff if they did not want to speak to the reception staff.

There was one area were the practice should make improvement:

  • Consideration should be given to the improvement of activity undertaken to identify and register carers.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice