Dr Rina Miah Also known as The Haven Surgery

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence the service met people’s needs, and staff treated people equally and without discrimination. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service ensured people could access the care, support and treatment they needed at the right time. People were able to access the service in ways that met their individual needs, including by telephone, in person and through the service’s website.
Results from the 2025 National GP Patient Survey showed the service performed significantly better than the national average for access. Ninety five percent of respondents said they found it easy to get through to the practice by phone, compared with 57% across the Integrated Care System and 53% nationally. In addition, 81% of people reported it was easy to contact the practice using the website, compared with 53% locally and 51% nationally.
The premises were accessible to people with mobility needs, including wheelchair accessible entrances and automatic doors to support ease of access. A hearing loop was also in place to support people with hearing impairments.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes. They tailored their care, support and treatment in response to this.
Staff treated people equally and without discrimination. Leaders proactively sought ways to address any barriers to improving people’s experience and worked with local services, including within the voluntary sector, to address any local health inequalities.
Staff demonstrated a good understanding of the importance of providing inclusive care and made appropriate adjustments to promote equity in people’s experiences and outcomes. The service had effective processes in place to ensure people could register with the practice, including those in vulnerable circumstances such as people experiencing homelessness. The practice was also an Armed Forces veteran friendly GP service, demonstrating a commitment to meeting the specific health needs of veterans and their families.
Information was adapted to meet individual needs and was available in accessible formats, including easy read versions. The service worked with learning disability liaison nurses to ensure people with learning disabilities received appropriate support when accessing and using the service.
Interpreting services were also available to support people whose first language was not English, helping to ensure people could communicate effectively and access care safely.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.