Dr Rina Miah Also known as The Haven Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service consistently treated people with kindness, empathy and compassion, and staff always respected people’s privacy and dignity. Staff also demonstrated respectful and professional interactions with colleagues from other organisations. The service had effective arrangements in place to promote people’s privacy.
Results from the 2025 National GP Patient Survey showed the service performed better than the national average, with people reporting they felt listened to and treated with kindness. In the survey 95% of respondents said the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment, compared with 88% across the Integrated Care System and 86% nationally.
Feedback from members of the Patient Participation Group was overwhelmingly positive; they spoke highly of staff, describing them as respectful, friendly and supportive.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.