Dr KM Al-Kaisy Practice Also known as Drs K Al-Kaisy & F Islam Associates

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. and staff.

The service had arrangements to promote people’s privacy. The service performed in line with the national averages in the results of the 2025 National GP Patient Survey. This showed people felt listened to and felt they were treated with kindness. We spoke with four patients on the day of the inspection all who responded positively about the service. For example, people told us staff were “amazing”, “kind” and “compassionate”. We also reviewed the friends and family test survey results for the past six months which were also largely positive. The practice further evidenced that they had reviewed the GP patient survey results and had an action plan to further improve.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.