When we inspected Dr Michael Coggan's Surgery we found the waiting room provided people with plenty of information such as health promotion, safeguarding and information about other support services.We saw staff spoke politely to people in the reception area and that consultations were carried out in private treatment rooms.
People told us they experienced treatment and care that met their needs. We received positive comments from five people about the care provided by the surgery. For example, one person told us: 'They are always very caring, and you can always get an appointment the same day.' and another person told us: 'Both the doctor and the nurses are very understanding.'
We saw the surgery had appropriate medicines management arrangements in place to protect people from the risks associated with medicine.
The surgery had effective recruitment processes to ensure appropriate checks had been undertaken before staff began working for the surgery.
We were shown the audits completed by the surgery which monitored the quality of service people received. We examined both paper and electronic records held at the surgery and found they were accurate, appropriately maintained and kept securely.
We found the surgery to be caring, effective and well led.