12 April 2019
During a routine inspection
¿ This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older and younger adults. At the time of our inspection of 12 and 15 April 2019, there were 16 people using the service.
People’s experience of using this service:
¿ People who used the service told us they were happy with the service they received.
¿ People told us they shared good relationships with their care workers.
¿ Care workers supported people to keep safe, and acted when necessary to prevent any harm or abuse.
¿ Where required, people received safe support with their medicines.
¿ There were sufficient numbers of care workers to ensure all care visits were completed.
¿ The systems for recruiting staff were safe.
¿ People were supported by care workers who were skilled, motivated and caring.
¿ People were consulted over their care needs and encouraged to make their own decisions.
¿ Care plans were person centred. Staff were responsive in identifying and reviewing changes to support good physical and mental health.
¿ There was a complaints procedure in place. People’s views were encouraged and used to drive improvement.
¿ The service was well run and there were systems to assess and monitor the service and continuously improve.
Rating at last inspection:
¿ This was the first inspection for this service.
Why we inspected:
¿ This inspection took place as part of our planned programme of inspections. This was a planned comprehensive inspection following their registration in May 2018.
Follow up:
¿ We will continue to monitor this service according to our inspection schedule.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk