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Inspection Summary


Overall summary & rating

Good

Updated 24 August 2019

About the service

This service is a domiciliary care agency. It provides personal care to a range of adults living in their own homes with a broad range of physical, mental health and learning disability needs.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection there were 13 people receiving a service that is regulated by CQC.

People’s experience of using this service and what we found

People and their relatives told us staff were kind and caring and that they had a regular carer. People and their relatives told us they were very happy with the service.

People had regular care staff who turned up on time, or let them know if they were running late.

Care records were up to date, person centred and comprehensive. Risk assessments were in place for the majority of risks identified; staff were able to tell us how they cared for people to mitigate these risks.

People and their relatives told us that the registered manager was very responsive to any issues or concerns they had and that they would recommend the service to other people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were aspects of the service that were well led, but the registered manager was aware they needed to refine and improve some aspects of the paperwork in order to maximise good quality care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with CQC in July 2018. This is the first inspection of the service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 24 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 24 August 2019

The service was effective.

Details are in our safe findings below.

Caring

Good

Updated 24 August 2019

The service was caring.

Details are in our safe findings below.

Responsive

Good

Updated 24 August 2019

The service was responsive.

Details are in our safe findings below.

Well-led

Requires improvement

Updated 24 August 2019

The service was not always well-led.

Details are in our safe findings below.