2 July 2013
During a routine inspection
The people who used the service told us that they had been fully involved in all decisions about their care. One person said 'They have worked everything out so that I have things done the way I like them done.' Another person said 'The service is all about my needs not their schedule, it's very flexible.'
The care plans that we read were very comprehensive and set out exactly how people wished to be assisted. This meant that any member of staff going to a person's home had all the guidance they required to support the person safely. One member of staff said 'The care plan is always up to date so you have all the information you need.'
The recruitment files we saw gave evidence of a robust recruitment process which ensured that new staff had the relevant skills and were of good character.
There were systems in place to monitor the quality of the service offered to people and to ensure that practices were safe.