The Care Quality Commission
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Archived: Dr Bandi Shoban

Overall: Good read more about inspection ratings

Huntly Grove Practice,, Thomas Walker Medical Centre,, Peterborough, Cambridgeshire, PE1 2QP (01733) 551771

Provided and run by:
Dr Bandi Shoban

All Inspections

6 July 2016

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 3 November 2015 and found that improvements were necessary in order to comply with the requirements of the Health and Social Care Act 2008.

In November 2015 we identified:

  • The practice did not have a system in place to ensure that all staff and those that provide clinical cover during GP absences could identify children who were at risk of harm.

  • The practice had carried out a lower than average number of health reviews. It was identified that some patients were not correctly coded meaning that periodic reviews to check that their condition was appropriately managed were not being highlighted.

After the inspection the practice provided us with an action plan to demonstrate how they intended to comply with the requirements of the Health and Social Care Act 2008. We undertook a focused follow up inspection on 6 July 2016 to check that the practice had followed their action plan and to confirm that the requirements of the Health and Social Care Act 2008 had been met.

This report only covers our findings in relation to the improvements required following our inspection in November 2015. You can read the report from our last comprehensive inspection, by selecting the ‘all reports' link for on our website at www.cqc.org.uk.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

3 November 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of Dr Shoban on 3 November 2015. Overall the practice is rated as requires improvement.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Incidents were investigated and where necessary changes made to prevent recurrences.

  • Although risks to patients were assessed and managed, children considered to be at risk of harm were not ‘flagged’ on the practice’s system to inform other staff of the need to be diligent.

  • Data showed patient outcomes were below or average for the locality. Some audits had been carried out but one was not completed.
  • Some patients had been incorrectly coded onto registers for long term conditions and other patients had not been coded.
  • All patients spoken with said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Practice staff worked closely with other organisations and with the local community in planning how services were provided to ensure that they met people’s needs.
  • The practice used patient surveys to identify improvements and made changes to the way it delivered services.
  • The practice had a vision which concerned quality of patient care and safety as its priority. High standards were promoted by all practice staff with evidence of strong team working across all roles and good communications and relationships throughout.

However, there were also areas of practice where the provider needs to make improvements.

In addition the provider must:

  • Utilise a system to ensure that all staff and those who provide clinical cover during the GP absences could identify children who were considered to be at risk of harm.

  • Adopt a system for coding and correctly coding patients with long term conditions to ensure their reviews and health checks are carried out.

In addition the provider should:

  • Ensure all clinical audit cycles are completed in order to ensure that improvements have been delivered.

  • Consider ways to engage with patients in order to develop a Patient Participation Group (PPG).

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice