3 June 2019
During a routine inspection
Forever Loving Care is a domiciliary care agency. They provide support to people within their own homes, so they can live as independently as possible. At the time of the inspection the service was providing personal care to 16 people who were living in their own homes.
People’s experience of using this service:
People and relatives felt confident in staff, they told us there was a caring culture within the service and staffing levels were appropriate.
We looked at how the management team planned their rotas. Rotas were organised around a set geographical area. Staff were given travelling time between visits to ensure people received their allocated and appropriate support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Care plans had been developed with people and their relatives being involved throughout the process. These were reviewed to reflect people’s current needs. The management of risk was included within the care plan to minimise the likelihood of preventable harm occurring.
Staff told us they had appropriate training, knowledge and support to keep people safe. Staff could tell us how they managed risk while respecting the person and supporting their dignity.
Staff files we looked at showed the registered manager used same safe recruitment procedures to keep people safe. Staff told us training was ongoing and they received refresher training to update their knowledge.
There was a complaints procedure which was made available to people and their families. People we spoke with told us they had not made a formal complaint. The management team delivered care and worked alongside staff. This allowed good oversight of relevant procedures through monitoring and auditing to ensure people received effective support and the service was well-led.
The management team used a variety of methods to assess and monitor the quality of the service. These included questionnaires to seek their views about the service provided.
The service worked in partnership with outside agencies, health and social care professionals to ensure people received timely healthcare support.
Rating at last inspection:
This was the first inspection of Forever Loving Care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected:
This was a scheduled inspection based on the time the service registered with CQC.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any issues or concerns are identified, we may inspect sooner.