Aware Care Limited

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

The assessment was carried out remotely between 11 September and 8 October 2025, and we did not visit the office. Aware Care Limited is a domiciliary care agency registered to provide personal care to people in their own homes.

At the time of the assessment, 31 people were receiving support with personal care. The Care Quality Commission only inspects services where personal care is provided. This includes assistance with tasks related to personal hygiene and eating.

The service had a manager registered with the Care Quality Commission.

People were treated with kindness, compassion, and dignity, and encouraged to remain as independent as possible.

Staff had completed safeguarding training, had a good awareness of the different types of abuse, and how to escalate any concerns promptly.

Care plans were detailed, person-centred and showed people’s required needs and support. People were offered choice and control of their care and encouraged to engage in activities to improve their health and well-being.

Staff were recruited safely and offered a comprehensive induction, which included appropriate training, support, and spot checks to ensure that the team had the right mix of skills to deliver safe care.

The provider and staff were committed to providing responsive, personalised care and support. People and relatives were very positive about the provider and the way the service was organised and run. One relative told us, “There is always communication from [registered manager], so we feel involved.

People's experience of this service

People and relatives spoke positively about the quality of their or their loves one’s care. They told us they felt safe, and the staff were knowledgeable and treated them as individuals. People knew staff and leaders well and were generally provided with a core number of regular staff who they could get to know. The provider was also the registered manager and was directly providing care and support to people on a regular basis.One person told us, “We are very pleased with Aware Care and are happy that we have found a care agency that we can trust. Another told us, “They go above and beyond. They show empathy and are a very close team. Staff members have long service, which is a good sign.”