You are here

Kingfishers Nursing Home Good

Reports


Inspection carried out on 5 June 2019

During a routine inspection

About the service:

Kingfisher Nursing Home is a care home with nursing in south Buckinghamshire. At the time of the inspection 23 older people with a range of physical and mental health needs lived at the home. The care home operates from a large detached house which has had a purpose-built extension added in the 2000s. Since the provider purchased the business as an ongoing nursing home it has made significant financial investment and the environment has been significantly improved.

People’s experience of using this service:

People told us they had a good experience of living in the care home. They were supported by staff who provided kind and compassionate care and support. Comments from people included, “She really is lovely, she always goes that extra mile,” “They’re a good bunch here, very polite and kind. If you need anything they go out of their way to help you,” “Since being here we haven’t looked back” and “I love it yes, it’s lovely thank you.”

People were supported staff who promoted independence and dignity. People told us I’ve got used to it now. There’s enough staff yes and they’re very good. They all treat me with respect. They’re kind and they don’t rush me. The food is very, very good” and “It’s wonderful here, everybody goes past and waves! I couldn’t believe my luck coming here.”

People were supported by staff who had been recruited safely. People told us they felt staff were trained and had the right skills to support them.

The provider had made significant improvements to the environment and people told us they were happy with the changes.

People were safeguarded from abuse. Staff were knowledgeable about how to recognise signs of abuse and had confidence to report any concerns.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The provider had systems in place to monitor the quality of the service provided and drive improvements.

Rating at last inspection:

This is the first inspection since the provider has registered with us in June 2018.

Why we inspected:

The inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Inspections will be carried out to enable us to have an overview of the service, we will use information we receive to inform future inspections.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk