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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 19 November 2019

About the service

Care @ Home Newbury Limited is a home care service providing personal care to people in their own homes. At the time of our inspection there were 13 people receiving personal care services.

People’s experience of using this service and what we found

People received care and support that was safe. The provider had arrangements in place to protect people from risks, including the risk of abuse or avoidable harm. There were effective recruitment processes in place to make sure staff employed were suitable to work with people in their homes. Systems were in place to promote safety around medicines and infection control.

People received care and support that was effective and based on thorough and detailed assessments and care plans. Staff had support and training to deliver care according to people’s needs. The provider worked with other agencies to deliver consistent and effective care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had caring and kind relationships with their care workers and the registered manager. The provider worked to respect and promote people’s privacy, dignity and independence by encouraging people to be involved in their care.

People received care and support which met their needs and reflected their preferences. The provider complied with best practice guidance with respect to people’s communication needs.

The service was well led. There was a focus on meeting people’s individual needs, respecting their choices and preferences, and effective and frequent communication. This was supported by a management system appropriate for the size of the organisation.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was good (published 13 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 19 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 19 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 19 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 19 November 2019

The service was responsive.

Details are in our responsive findings below

Well-led

Good

Updated 19 November 2019

The service was well-led.

Details are in our well-led findings below.