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Cornerways Medical Centre Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 29 March 2019

We carried out an announced comprehensive inspection at Cornerways Medical Centre on 27 February 2019 in response to monitoring data and information from a stakeholder which raised concerns about staff numbers and skill mix.  

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We rated the provider as good for providing safe, effective, caring, responsive and well-led services because:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs. There sufficient numbers of suitably trained and experienced clinical and managerial staff. The provider had reviewed front-of-house staffing and additional reception and administration staff were being employed to ensure the needs of staff and patients were met.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The practice was managed by a management leadership team which included professional finance, marketing and communication and quality assurance personnel. This team had developed an infrastructure which supported innovative ways of working; promoted sustainable improvements and high-quality care in all outcome areas.
  • One example of innovation is that the provider had developed a charity linked to the practice which worked with local voluntary organisations, to develop and provide services that could help prevent illness caused by debt, social isolation and other non-medical issues. The practices in the group could refer patients directly into these services.
  • The culture of the practice meant all stakeholders, including hard to reach groups could access the service or participate in planning changes.

Whilst we found no breaches of regulations, the provider should:

  • Review the response to public comments made on the NHS Choice website.
  • Review how mentoring for advanced nurse practitioners.
  • Review the readiness of information about the immunisation status and medical indemnity cover of staff.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good