Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at the surgery of Dr Mostafa Mostafa on 29 November 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and an effective system for reporting and recording significant events.
- Risks to patients were assessed and well managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
- Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and that the GP involved them in decisions about their care and treatment.
- Information about services and how to complain was available and easy to understand.
- Improvements were made to the quality of care as a result of complaints and incidents.
- Patients said they were able to make an appointment with a named GP and there was continuity of care with urgent appointments available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management.
- The practice proactively sought feedback from staff and patients which it acted on.
- The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvements are:
The provider should continue to monitor performance against the Quality and Outcomes Framework and clinical audit for asthma and hypertension and implement improvements in the management of patient care as appropriate.
The provider should record batch numbers of blank electronic prescriptions placed in individual printers.
The provider should carry out regular fire alarm checks and fire evacuation drills.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice