Archived: Dr Marimithu Velmurugan

We inspected this service on 14 November 2014 as part of our new comprehensive inspection programme.

Overall we found the registered service Dr Marimithu Velmurugan at 401 Westborough Road, Westcliff On Sea, to be good.

Specifically, we found the practice to be good for providing caring and responsive services. It was also good for providing services for the older people, people with long term conditions, families, children and young people, working age people (including those recently retired and students), people whose circumstances may make them vulnerable and people experiencing poor mental health (including people with dementia).

Our key findings were as follows:

• Staff understood how to report significant events and to raise concerns.
• We found that action had been taken in response to safety alerts. Actions were also taken following investigations into significant events, and these were reviewed and analysed to evaluate their impact.
• Risks to patients were assessed.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
• Patients told us they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• All patients said they found it easy to make an appointment with the GP and that there was continuity of care. We were told urgent appointments were available the same day.
• The practice had appropriate facilities and was equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff told us they felt supported by management.
• The practice proactively sought feedback from staff and patients, which it acted on. The practice sought feedback from patients through a proactive patient participation group and a patient survey in relation to the services provided.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice