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Inspection Summary


Overall summary & rating

Good

Updated 10 October 2018

Together Care is a domiciliary care agency, providing personal care and support to people living in their own homes. The service operates from a office based in St Helens Chamber, close to the town centre. At the time of this inspection 18 people were using the service.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service is rated good.

People told us they felt safe using the service. Their comments included “I feel very safe when [Staff] visit” and “They [Staff] are very safety conscious”. Improvements had been made since the previous inspection in relation to recruitment procedures. Policies and procedures were in place for the safe administration of medicines and safeguarding people from harm.

Prior to using the service people’s needs were assessed by a senior member of staff. This assessment enabled the service to identify people’s needs and wishes and introduce the service to them.

People received support from staff that received training for their role. Positive comments were made by people which included “They are very good at what they do” and “Very safety conscious, all of them”. A family member described the staff team as “On the ball” with their relatives care and support. Where required, people’s specific dietary needs and wishes were recorded in their care plans to ensure that staff were able to meet people’s needs.

People told us they felt that staff were caring, respectful and maintained their dignity. People’s comments included “They [Staff] are wonderful, kind and helpful”, “Very respectful” and “Very caring”. Procedures were in place to ensure that people’s personal information was stored safely.

Individual care plans gave the opportunity to record people’s needs and plan how their care was to be delivered. People told us that their care plans were regularly reviewed and changed when required. A complaints procedure was in place which people and their family members had access to. People were asked for their views on the service and their care plans on a regular basis.

Policies and procedures were in place to promote safe, effective care and support to people. The registered manager and directors of Together Care were working towards and action plan to further improve and develop the service available to people.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 10 October 2018

The service remains good.

Effective

Good

Updated 10 October 2018

The service remains good.

Caring

Good

Updated 10 October 2018

The service remains good.

Responsive

Good

Updated 10 October 2018

The service remains good.

Well-led

Good

Updated 10 October 2018

The service remains good.