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Inspection report

Date of Inspection: 27 June 2013
Date of Publication: 7 August 2013
Inspection Report published 07 August 2013 PDF

Overview

Inspection carried out on 27 June 2013

During a routine inspection

We asked people who received care and their relatives about the service, whether it met their individual needs and if it met their expectations. One relative told us the care was "Excellent". This person described how staff treated their family member "With the utmost dignity and respect." They explained how staff had taken time to get to know their family member and how attention to detail shown by care staff had promoted the dignity and well being of their family member. "They (the care staff) talk to (family member's name) all the time they are there; staff and the manager constantly check in with me to let me know how (family member's name) was when they visited in the morning. I am happy that I've found the care that my (family member's name) needs and deserves."

Another person we spoke with who received care and support from the agency told us that the care was "Very, very good." Their relative told us that staff "Couldn't do enough for us." When we spoke with staff who provided care it was apparent that they knew the people they cared for well. One staff member told us about simple things that people often took for granted, which promoted a person's dignity. They explained "When I make a person a drink, I sit with them and chat to them. I would never deliver personal care whilst a person is trying to drink a cup of tea, it's demeaning." When checking care records we found the care manager had made notes underlining the importance of promoting a person's dignity.