The Care Quality Commission
  • Doctor
  • GP practice

Archived: Dr Victoria Muir Also known as Dr Victoria Muir's Practice

Overall: Good read more about inspection ratings

Belgrave Medical Centre, 13 Pimlico Road, London, SW1W 8NA (020) 7730 5173

Provided and run by:
Dr Victoria Muir

Important: The provider of this service changed. See new profile

All Inspections

10 Dec 2019 to 10 Dec 2019

During a routine inspection

We carried out an announced comprehensive inspection at Dr Victoria Muir on 10 December 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service is on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs. The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • They offered home visits and urgent appointments for those with enhanced needs and complex medical issues.
  • Staff demonstrated commitment and engagement with the vision for the service. They were proud to work for the organisation.
  • The practice promoted good health and prevention and provided patients with suitable advice and guidance.
  • There was a focus on continuous learning and improvement at all levels of the organisation.
  • There was a commitment and appetite to work with external partners.
  • The service had comprehensive business development strategy and quality improvement plan that effectively monitored the service provided to assure safety and patient satisfaction.

The areas where the provider should make improvements are:

  • Continue to implement processes to improve take up of cervical smears.
  • Continue to implement processes to improve their childhood immunisation rates

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

20 April 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Victoria Muir’s Surgery on 20 April 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they meet patients’ needs. For example. The practice had signed up for the Out of hospital service, 'Mental Health Level 1 and 2'.
  • There are innovative approaches to providing integrated patient-centred care. The practice had employed their own counsellor.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw areas of outstanding practice:

  • Staff routinely go the extra mile and patients feel the care they receive exceeds their expectations. For example, we were told that when the GP learnt that a patient who lived on their own, had been discharged from hospital on a Friday afternoon without an appropriate plan being put in place. The GP purchased essential food items for the patient and immediately carried out a home visit. We were also told by several patients that the practice had paid for a taxi on occasions to take them to other community services or back to their homes, when they were concerned about their health conditions.
  • The practice had employed their own counsellor who had a recovery rate of 76% compared to the CCG average of 40%.

The areas where the provider should make improvement are:

  • The practice nurse who was the infection control lead should undertake further training to enable them to provide advice on the practice infection control policy and carry out staff training.
  • Ensure regular practice meetings are held.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice