We carried out a review of the data available to us about Bago Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bago Care Limited, you can give feedback on this service.
Midsummer Court is a domiciliary care agency providing support to two people at the time of the inspection.
People’s experience of using this service and what we found
People received safe care. People and their relatives told us they thought the care was safe and staff were aware of their responsibility to keep people safe. Care was risk assessed and staff were employed in sufficient numbers and a safe recruitment process was followed. People were supported to take their medicines in a timely and safe way.
The service was well led. People and their relatives had the opportunity to give regular feedback and make suggestions to improve the service. Relatives told us the registered manager was open and receptive to comments.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 19 September 2019) where the provider had breached the regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.
The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Midsummer Court on our website at www.cqc.org.uk.
Midsummer Court is a domiciliary care agency. It provides personal care to people living in their own homes.
At the time of our inspection, three people were using the service.
People’s experience of using this service:
Staff were administering medicines without recording the information accurately. Medicines were being administered to people, but records of this were not kept.
Risk assessments were in place to manage risks in people’s lives, although some needed further detail.
Audits and checks were not always recorded, so we could not be sure when and how many checks were being made on records.
People and relatives told us they felt safe care was delivered by staff. Staff had a good understanding of safeguarding procedures and how to report abuse.
Staff recruitment procedures ensured that appropriate pre-employment checks were carried out. People told us that staff arrived on time, and they received the consistent support they needed.
Staff were trained to support people effectively and staff were supervised and felt confident providing care to people.
When needed, people were supported by staff to prepare food. People had support with healthcare arrangements.
People's consent was gained before any care was provided, and they were supported to have maximum choice and control of their lives. Staff treated people with kindness, dignity and respect and spent time getting to know them.
People were supported in the least restrictive way possible. Care was personalised to each individual, and people and their relatives had a good relationship with staff.
People and their family were involved in their own care planning as much as possible and an effective complaints system was in place.
The registered manager was open and honest. The service had a registered manager in place, and staff felt well supported by them.
Why we inspected:
This service was registered with us on 20 July 2018and this is the first inspection.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk