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Archived: Rainbow of care Ltd Agency

Burton House, 83 Burton Road, Derby, DE1 1TJ 07904 046787

Provided and run by:
Rainbow Of Care Limited

All Inspections

10 June 2019

During a routine inspection

About the service

Rainbow of Care Agency Ltd Agency provides personal care to people living in a supported living setting. People shared communal area’s in the supported living setting, including the kitchen and lounge. Staff had an office and sleep in arrangements. At the time of the inspection site visit it was providing personal care to two people.

People’s experience of using this service and what we found

Recruitment procedures were not always thorough to ensure prospective staff were suitable to care for people receiving personal care in their own homes, because all the required pre-employment checks were not in. Full employment histories were not in place on the files we looked at. The registered manager agreed to follow this up and include this information on staff recruitment files.

The registered manager assessed people’s needs before they used the service to ensure their needs could be met. Where risks were identified, risk assessments were not in place to manage these. Medication support plans did not provide information on the level of support people required with their medication to ensure this was provided consistently.

Staff understood their responsibility in protecting people from the risk of harm. Staff told us they had received training and an induction that had helped them to understand and support people. When needed, people were supported to maintain their dietary requirements. People were supported to access healthcare services.

People's privacy, dignity and independence was promoted. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider’s complaints policy and procedure were accessible to people who used the service and their representatives. People knew how to make a complaint and felt their concerns would be listened to and addressed. Staff thought the service was well run. Systems were being developed to monitor the quality of the service to enable the registered manager to drive improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 October 2018 and this is the first inspection.

Why we inspected

This was a planned first inspection in line with our inspection schedule. Though the service has been inspected it has not been rated because at the time of the inspection visit a limited service was being provided, two people were receiving minimal support with personal care.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.