You are here

Inspection Summary


Overall summary & rating

Good

Updated 19 June 2019

About the service:

Linmar Care is a domiciliary care agency. It provides personal care to people living in their own homes. The agency supports 13 people. Some of the people using the service had differing needs and the frequency of visits depended on people's individual requirements. Some elements of the service, although provided by Linmar Care, would not need to be registered with the Care Quality Commission (CQC) if this was their sole purpose. Because of this, we have focussed our inspection on the people in receipt of personal care only. At the time of our inspection, only nine people were receiving personal care.

People's experience of using this service

People were very positive about the support provided to them. Without exception, people said they felt safe and staff were respectful.

People received their medicines safely and their health was well managed. Staff had developed links with healthcare professionals which promoted people's wellbeing.

People said they received good care from friendly staff who went out of their way to assist them. Relatives said the service was reliable and efficient. They had good communication with the office and were given information about which staff would be making their visits each week.

Staff had received appropriate induction, training and support to enable them to carry out their role.

People were supported to have maximum choice and control of their lives and staff did support them in the least restrictive way possible; the policies and systems in the service did support this practice.

The registered manager worked with the staff team and led by example to ensure people received a good service. Care was delivered in a personalised way which was in line with information recorded in people's care plans.

People and family members knew how to make a complaint and they were able to raise concerns should they need to. They were confident that their complaint would be listened to and acted upon quickly. People, relatives and staff told us the management team were approachable and listened to them when they had any concerns. All feedback was used to make continuous improvements to the service.

Rating at last inspection: This service was registered with us on 25 May 2018 and this is the first inspection.

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 19 June 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 19 June 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 19 June 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 19 June 2019

.The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 19 June 2019

The service was well-led

Details are in our Well-Led findings below.