Updated 17 May 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was completed by two adult social care inspectors.
Service and service type:
• Matilda Place provides care and support to people living in two ‘extra care housing’ settings in the City of Winchester known as Matilda Place and Danemark Court. Extra care housing is purpose-built accommodation in a shared building or site. The accommodation was rented and was the occupant’s own home. People’s care and accommodation are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing. This inspection looked at people’s personal care and support service.
• The service had a manager registered with the Care Quality Commission. This means that they are legally responsible for how the service is run and for the quality and safety of the care provided. They are referred to as the “registered manager” throughout the report.
• Before the inspection the commission had received some concerns regarding insufficient numbers of deployed staff to keep people safe. At the time of our inspection people using the service, staff and a relative we spoke with felt the service had sufficient numbers of staff deployed to ensure the safety and well-being of people.
Notice of inspection:
• We gave the service 24 hours’ notice of the inspection visit. We needed to be sure that people would be available to talk with us.
What we did before, during and following the inspection;
• Before the inspection we looked at information we held about the service.
• We used information the provider sent us in the Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
• We sought feedback from two health and social care professionals who worked with the service.
During the inspection:
• Inspection site visit activity started and ended on 24 April 2019. We visited the office location at Matilda Place.
• We visited both complexes where people received care and support.
• We reviewed staff recruitment, training and supervision records for four staff.
• We looked at records of accidents, incidents, complaints and compliments.
• We reviewed the care records and risk assessments for four people.
• We reviewed audits, quality assurance reports and surveys and staff attendance rosters.
• We spoke with the registered manager, manager and operations manager and five members of care staff.
• We also spoke with eight people living at the service and one relative.