Updated 25 February 2025
Royal Mencap Society - Domiciliary Care Services - North London is a supported living service providing personal care to people with a learning disability and autistic people. The service provides care and support to people living in 'supported living' settings so that they can live in their own home as independently as possible.
Not everyone who used the service received personal care. CQC only inspects where people receive a regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was supporting 29 people.
The assessment started on 12 March 2025 and ended on 17 April 2025.We visited 4 of the supported living houses. We reviewed records, spoke with relatives, people using the service and staff in telephone and video calls. The last rating of this service was requires improvement (published 14 July 2022) when we identified breaches relating to safe care and treatment, safeguarding people from abuse and improper treatment and good governance. We told the provider to make improvements. This assessment was conducted to follow up on their action plan. We found improvements had been made and the service is now rated good.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was meeting the principles of right support, right care, right culture.
Systems were in place to protect people from the risk of abuse and harm. People's support needs were risk assessed and care plans provided staff with the information they needed to manage the identified risk. Staff undertook a range of training, including specialist training to help them understand about people’s needs and caring for people with a learning disability. People received their medicines as prescribed. Infection control policies and procedures were in place to keep people safe. The provider recruited staff safely. There were enough staff to provide care.
The provider had systems in place to maintain oversight and drive improvements in the service.
This included a range of audits which were undertaken regularly to monitor, review and improve the service people received. Staff were positive about their roles and told us they felt supported and knew how to seek advice, guidance and support.