11 July 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr David Jones (Broadwater Farm Medical Practice) on 11 July 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Risks to patients were assessed and well managed. However a health and safety risk assessment had not been carried out on the children’s outdoor play area which was found to be in need of renewal. The practice was aware of this and advised parents to not allow their children on the equipment.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
- Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
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Carry out a health and safety risk assessment to take into account the children’s play area.
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Improve telephone access by completing the practice move to a central booking system.
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Produce a schedule for the regular cleaning of clinical equipment.
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To review how patients with caring responsibilities are identified and recorded on the patient record system to ensure information, advice and support is made available to all.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice