During an assessment under our new approach
Date of Assessment: 29 October 2025 to 4 November 2025. Grey Gable Surgery is a dispensing GP practice and delivers services to 6,119 patients under a contract held with NHS England. The National General Practice Profiles states that the practice population is 97.47% White and 2.53% Asian, Black, Mixed and Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 9th decile (9 out of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People were treated with kindness and compassion. Staff protected their privacy and dignity. People were involved in decisions about their care. The service provided information people could understand. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles.