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Your Life (Stony Stratford) Good

Reports


Inspection carried out on 5 September 2019

During a routine inspection

About the service

Your Life (Stony Stratford) is a domiciliary care agency based in Elizabeth House retirement housing complex in the heart of Stony Stratford, Milton Keynes. The service provides personal care to people living in their own apartments.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection three people were receiving personal care from the service.

People’s experience of using this service and what we found

People received safe care and were protected against avoidable harm, neglect and discrimination. Risks to people’s safety were assessed, staff were aware of the risks, and care plans detailed how the risks were to be appropriately managed.

Staff were appropriately recruited and there were enough staff to meet people’s assessed needs. Where the provider took on the responsibility, people's medicines were safely managed. Systems were in place to control and prevent the spread of infection.

People had good relationships with staff. People were supported to express their views and be involved in making decisions about their care. Staff maintained people’s privacy and dignity and treated them with respect.

People’s needs, and choices were assessed. Staff received induction training and ongoing training and support that enabled them to have the skills and knowledge to provide effective care.

People were supported to maintain good nutrition and hydration. Staff supported people to access healthcare services when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their families were fully involved in the care planning and reviews of their care. The provider had a complaints procedure which was accessible to people using the service.

Quality assurance systems were in place to ensure all aspects of the service delivery were continuously assessed and monitored.

Why we inspected:

This service was registered with us on 10/09/2018 and this is the first inspection.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk